Privacy Policy

Last updated: 18 October 2026

This policy explains how Time Travel Private Hire, trading as Airport Transfers Liverpool (“we”, “us”, “our”), collects, uses, and protects your personal information when you use our website or book our airport transfer, minibus, and private hire services.

Our registered trading address is 10 Wimborne Pl, Liverpool, L14 8AA, United Kingdom. You can contact us on 0151 440 3327 or via the contact form on this website.

Information We Collect

Enquiry and booking details: name, email address, phone number, pickup and drop-off locations, flight or travel details, and passenger numbers, submitted through our contact and booking forms.
Payment information: if you pay online, your payment is handled by a secure third-party payment processor. We do not store your full card details on our own servers. If you pay by card reader, bank transfer, or in person, we retain only the transaction record needed for accounting purposes.
Website usage data: we use Jetpack Stats (provided by Automattic) to understand how visitors use our site. This may involve cookies and IP address logging. We do not use Google Analytics or advertising tracking pixels.
Reviews: we display Google reviews via a third-party reviews widget. This pulls publicly available review data from Google; we do not control or store this data ourselves.
CCTV footage: our vehicles are fitted with CCTV for the safety of passengers and drivers. Footage may capture passengers during a journey. We only review or share it where needed for safety, payment disputes, suspected crime or legal proceedings.

How We Use Your Information

To provide and manage your booking and transfer service
To respond to enquiries and customer service requests
To process payments and maintain accounting records
To meet our legal and tax obligations
To keep passengers and drivers safe, including through in-vehicle CCTV
To improve our website and services based on general usage trends

We do not sell your personal information to third parties, and we do not use your details for marketing unless you have separately given us consent to do so.

Legal Basis for Processing

We process your information under UK GDPR on the following bases: performance of a contract (fulfilling your booking), legitimate interests (responding to enquiries, improving our service), and legal obligation (accounting and tax records).

Who We Share Information With

Our website hosting provider, who stores data on our behalf
Payment processors, for any payments made online or by card
Jetpack/Automattic, for website statistics, and Akismet (also Automattic), which checks contact form submissions for spam
Other licensed private hire operators, if we subcontract your journey, so they can carry it out
The police or other authorities, where the law requires it or to help prevent or investigate crime
Google, where you interact with our embedded reviews or maps
HMRC or our accountant, where required for tax and financial record-keeping

We do not share your information with third parties for their own marketing purposes.

Cookies

Our website uses cookies for essential site functionality (such as caching, to make pages load faster) and for basic visitor statistics via Jetpack Stats. These do not track you across other websites.

Data Retention

We keep booking and payment-related records for as long as required by UK tax and accounting law — currently up to 6 years. General enquiry details not linked to a completed booking are kept only for as long as needed to respond to you, and are deleted or anonymised thereafter.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data, where we are not required to keep it
Object to or restrict certain processing
Request a copy of your data in a portable format

To exercise any of these rights, contact us on 0151 440 3327 or via our contact page. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.